General Information

  • We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.


To exchange an item, please email us at with your order number and reason for exchange. You must notify us and send item(s) back within 7 days of order delivery. All exchanges being sent back must be postmarked within 7 days of the original delivery date marked by USPS. Please note this policy is strictly enforced and all orders that exceed this time frame will not be eligible for exchange.

All items must be returned with original tags, unworn, unwashed and odor free. Arlenes Gowns reserves the right to reject an exchange if an item does not meet the above conditions. If an exchange is rejected, customer is responsible for re-shipping fees.


The exchange process is the following:

  • Once we receive your exchange we will process it and email you with a credit code. The credit given will be the net amount you paid for the merchandise (shipping will not be credited).

  • Credit code cannot be combined with any other discounts or offers, and must be used all at once (cannot be split).

  • When using your credit code, new amount purchased must be of equal or greater value.

  • All exchanges are considered FINAL SALE.


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